FAQ on second-hand Fashion

We have answers for you on policies, authenticity and all other questions you might have. In case you can’t find an answer below, please contact us here.

Q: How do sizes of different countries compare?

A: Please have a look at our size chart for adults and kids, which has a detailed comparison of the various sizes from different countries.

Q: Can you help me locate that special item

A: Are you looking for something particular? Maybe we have it already, contact us. If not we will do our best to source it for you

Q: How will I know when you receive new stock?

A: Sign up for our stock alert service.

Q: How do I know if the brands are authentic?

A: We try to ensure authenticity of our designer clothes, designer bags and accessories as much as possible by requesting purchase receipts, tags and care bags as well as performing verification checks on the items.

Q: What is your Return Policy?

A: Due to the consignment nature of our merchandise, we have a very stringent return policy for the actual shop. Our return policies differ for the online store. Please visit our online store for more info

Q: What are your terms and conditions for sellers?

A: Please have a look at our Terms and Conditions page

We hope you enjoy your shopping experience!

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